Shipping policy

Payment and dispatch

The following terms and conditions apply:

Domestic delivery (Germany) and following countries: Österreich, Belgien, Kroatien, Tschechien, Dänemark, Finnland, Frankreich, Ungarn, Italien, Luxemburg, Niederlande, Polen, Portugal, Rumänien, Slowakei, Slowenien, Spanien, Schweden.

Shipping is excluded to the following islands: Jersey & Guernsey, Helgoland, Åland-Inseln, Färöer Insel, Isle of Man, Zypern, Malta

Dispatch costs (inclusive of legally applicable VAT)

Domestic deliveries (Germany): 

We charge a flat shipping fee of 4,99 € per order.

From an order value of 200,00 € onwards, we deliver shipments free of cost.

Deliveries to foreign countries:

We charge a flat shipping fee for international deliveries:

Für alle EU-Länder außerhalb von Deutschland wird ein Pauschalbetrag von 9,99€ berechnet
Delivery periods

For goods customised according to customer requirements, the revised submission will be made within 3-5  working days following conclusion of the contract, execution of the design work and delivery of the goods within 7  working days following approval of the revised submission (with an agreed advance payment after the time of your payment instruction), unless otherwise specified in the respective quote.

Unless otherwise specified in the quote, domestic delivery of goods shall be made
(Germany) within 3 - 5 days,
for deliveries abroad within 5 - 8 days 

from conclusion of contract (if advance payment agreed from the date of the payment instruction).
Please note that deliveries are not made on Sundays and other holidays.
If you have ordered articles with different delivery dates, we send the articles together in one delivery if no other agreement has been made. The delivery date for the complete order will be the same as that of the article with the longest delivery time.

Returns

Your satisfaction is important to us. If you are not completely satisfied with your order, you may return the items and cancel your order within 14 days of receipt.

Please be sure to contact us at info@klugino.com before sending the goods back so that we can provide you with all the necessary return information. Customers are responsible for the cost of return shipping.

Processing and refunding your purchase may take up to 15 business days after we receive the returned items.

Accepted Payment options

via PayPal Checkout:
-  Payment via PayPal
-  Payment via PayPal Express

via Shopify Payments:
-  Payment via credit card / debit card
-  Payment via Shop Pay
-  Payment via Apple Pay
-  Payment via Google Pay

In case of questions, please contact us at the contact details mentioned in the Legal Notice.